1. General Policy

Due to the nature of travel services (hotel stays, flights, tours, and transport tickets), bookings are subject to the cancellation and refund policies of the respective hotel, airline, or service provider.

Refund eligibility depends on:

• Type of booking

• Cancellation timing

• Fare rules

• Hotel or airline policy

2. Hotel Booking Cancellations

• Free Cancellation: Available only if stated at the time of booking.

• Non-Refundable Rates: Discounted or promotional bookings may not qualify for refunds.

• Late Cancellation / No-Show: Charges may apply if cancellation is made after the allowed time or if the guest does not check in.

Refunds (if applicable) will be processed according to the hotel’s policy.

3. Flight & Ticket Cancellations

Flight refunds are subject to airline fare rules:

• Refundable tickets may be cancelled with applicable airline charges.

• Non-refundable tickets may not qualify for refund (only taxes may be refundable).

• Date changes may be allowed with penalties and fare differences.

Service or processing fees charged by [Your Company Name] may be non-refundable.

4. Tours & Activity Bookings

• Some tours allow free cancellation within a specified timeframe.

• Same-day cancellations or no-shows are usually non-refundable.

• Refunds depend on the activity provider’s policy.

5. Refund Processing Time

If your booking qualifies for a refund:

• Refunds are processed within 7–14 business days after approval.

• Refund will be made to the original payment method.

• Processing time may vary depending on banks or payment gateways.

6. Service Charges

Our service fees, transaction fees, or processing charges may be non-refundable unless otherwise stated.

7. Force Majeure

Refunds for cancellations caused by natural disasters, government restrictions, flight suspensions, or unforeseen circumstances will depend on hotel/airline policies.

8. Refund Request Procedure

To request a cancellation or refund:

1. Contact our support team.

2. Provide your booking reference number.

3. Submit the request within the allowed timeframe.

📧 contact@travelwego.uk